Shipping Information


ChutingStar ships worldwide from our Marietta, Georgia, location. Orders are packaged and shipped Monday through Friday except for the holidays that our warehouse is closed. Click on our Holiday Schedule for a list of days we are closed this year.

In-stock items with a UPS shipping selection will be shipped out the same day if received by 4 PM ET. In-stock items with a USPS or Free shipping selection will be shipped within 1 business day. If your item is back-ordered, we will contact you with options.

A FREE standard shipping option is available to all US, APO and FPO addresses at checkout for all orders of $499 or more (excludes Smoke Grenades). In-stock items with the free shipping option ship within 1 business day.

Important: In order to provide additional protection and security, we require a Delivery Signature on package values greater than $1000. This ensures that high value packages reach the intended recipient and provide verification of delivery. If you want to remove Signature Required, please Contact Us at the time of order to have this option removed. We will not be responsible for lost or stolen packages if "Signature Required" is removed.

Custom Orders

Custom Orders are shipped out within 1 business day of receiving the items into our warehouse. If rigging has been arranged, custom gear is shipped out within 1 business day of the rigging being completed.

Shipping Estimates

Shipping estimates are available in your shipping cart. To get an estimate, add items to your cart that you wish to purchase. Once all items are in your cart, locate the Estimate Shipping and Tax button in your Summary. You will only need to add a few pieces of information to get an estimate for all available shipping methods. Shipping is based on size, weight and final destination. The estimator tool is not a final charge. All of the available services and final charges to choose from will appear once your full address is entered on the final checkout page. Special delivery options are available but you will need to contact us immediately after placing the order for us to determine any additional fees and options, such as Saturday delivery or shipping on your own account.

Please be aware that issues with your payment information may cause delays in shipping. Please be sure all payment information is accurate. If you choose to pay by Bank Wire, your package will not ship until the wire payment is received by ChutingStar.

International Shipping

The information below is based on the most common questions and concerns of our international customers.

  • Shipping fees do not include VAT, local duties or taxes. You will be contacted by your local carrier to arrange for payment.
  • United Kingdom order value must be greater than $200. Due to UK VAT laws, we require orders to the UK have a value of $200 or more. VAT is not collected by ChutingStar.
  • Shipping time does not include time in customs. When you select your delivery method, keep in mind that your package will spend time in local customs.
  • Many of the local customs offices have estimated time in customs and is based on local volume and availability of labor. We have seen as quick as two days and as long as 5 weeks.

Time In Transit Estimates (does not include possible customs delays)

  • USPS Priority: 2-5 weeks
  • USPS Express: 1-3 weeks
  • UPS Express: 1-3 business days
  • UPS Expedited: 5-7 business days

What happens if I refuse shipments?
We do not recommend refusing shipment of the package. If the package is returned to us, the cost of customs and return shipping/handling will be deducted from your refund and is typically two to three times your original shipping charges. Refunds are processed once items are received back in our warehouse.

What if my package gets lost?
If you have not received your package, check your tracking to see where it may be locally. If you have been waiting more than 5 weeks, please Contact Us and we can file an inquiry or report the package missing.

General Customs Guidelines (subject to change based on current local conditions):
UK, Canada, Greece - from two days up to three weeks.
Australia, South America, Eastern Europe, Russia, Asia - from five days up to five weeks.

IMPORTANT: Lost packages must be reported within 45 days from the ship date otherwise it may be impossible to recover the products. We will be able to work with you to locate your package as long as you Contact Us within the 45 day time frame.

How are gift orders treated?
Each country has different local requirements. In some cases, duties may be assessed on "gift" packages. Please contact your local customs office for additional information.

When will I receive my tracking number?
Tracking numbers are sent to you once the package label has been printed and reported to our online ordering system. You should receive a tracking number via the email on your order. In some cases, our shipping emails can get stuck in a spam folder. If the email isn’t sitting in trash or spam, please contact customer service 1-770-445-4000, or email us at our Contact Us page. We will provide an update to the status of your package.

U.S. Shipping

ChutingStar offers several shipping speeds from USPS and UPS at checkout for US shipping options as well as a free option for orders of more than $499. When ordering smoke grenades, only one option for shipping will be available: FedEx Ground HazMat Service.

UPS Ground delivers in one to six business days to all 50 states plus Puerto Rico. Delivery estimates to your state can be found in the UPS Ground graphic. The UPS Ground Map shows the estimated travel time from our Marietta location. These times aren't guaranteed, and UPS only counts business days in their estimates.

If a package is needed by a specific date, we highly recommend choosing one of the UPS guaranteed options; UPS Next Day, UPS 2 Day or UPS 3-Day Select. These options are available in 48 states with some limitations in Alaska and Hawaii. All shipping options on our web site are for delivery on standard business days. If you need a Saturday delivery, please note that in the comments section at checkout.

A FREE standard shipping option is available to all US, APO and FPO addresses at checkout for all orders of $499 or more (excludes Smoke Grenades). In-stock items with the free shipping option ship within 1 business day. The carrier for free shipping varies as it is determined at the time of shipping based on our cost, and will be one of the USPS or UPS services.

ChutingStar is a registered HazMat shipper, and all smoke grenade shipments can only be shipped to you via FedEx Ground. Due to the required HazMat paperwork and carrier pickup schedule, smoke grenade orders ship 1-2 days after each order is received, and can only be shipped within the Continental U.S. Plan ahead as rush or air shipments cannot be accommodated due to the HazMat designation of smoke grenades. Shipping charges shown online already include a per box FedEx HazMat fee. All smoke grenades can be picked up in person at ChutingStar in Marietta, GA.

Time In Transit Estimates (weekends, holidays and the day shipped not included)

  • USPS Priority: 1-6 business days
  • UPS Ground: 1-6 business days
  • UPS 3-Day: 3 business days
  • UPS 2nd Day: 2 business days
  • UPS Next Day: 1 business day
  • FedEx Ground Hazmat: 1-6 business days

When will I receive my tracking number?
Tracking numbers are sent to you once the package label has been printed and reported to our online ordering system. You should receive a tracking number via the email on your order. In some cases, our shipping emails can get stuck in a spam folder. If the email isn’t sitting in trash or spam, please contact customer service 1-770-445-4000, or email us at our Contact Us page. We will provide an update to the status of your package.

What is "Store Pickup"?
You can pickup your order at any of our shops or at an upcoming event we will be attending. If you live local to Marietta, Georgia, plan to be in the area or will be at one of the events our ChutingStar Crew will be at, you can choose a day and time to pick up your package in our Skydiving Gear Showroom, Skydive Monroe on the weekends, or any listed event we'll be at in the Store Pickup shipping section at checkout. You will be able to select "Store Pick Up" at checkout. You can select the location and pick up time. Although there is no cost to do so, local county and state taxes are applied for orders picked up at our shop in Georgia.

What happens if I refuse shipments?
We do not recommend refusing shipment of the package. If the package is returned to us, the cost of return shipping and handling will be deducted from your refund and can be up to twice your original shipping charges. Refunds are processed once items are received back in our warehouse.

 

2024 Holiday Schedule
  • Monday, Jan. 1, New Year's Day - No Shipping Service (ChutingStar Closed)
  • Monday, January 15, Martin Luther King Jr. Day - No Shipping Service (ChutingStar Closed)
  • Monday, February 19, President's Day - No USPS Shipments; UPS Is Shipping (ChutingStar Open)
  • Monday, May 27, Memorial Day - No Shipping Service (ChutingStar Closed)
  • Wednesday, June 19, Juneteenth National Independence Day - No USPS Shipments; UPS Is Shipping (ChutingStar Open)
  • Thursday, July 4, Independence Day - No Shipping Service (ChutingStar Closed)
  • Friday, July 5, ChutingStar Summer Weekend (ChutingStar Closed)
  • Monday, September 2, Labor Day - No Shipping Service (ChutingStar Closed)
  • Monday, October 14, Indigenous Peoples' Day - No USPS Shipments, UPS Is Shipping (ChutingStar Open)
  • Monday, November 11, Veterans Day - No USPS Shipments, UPS Is Shipping (ChutingStar Open)
  • Thursday, November 28, Thanksgiving - No Shipping Service (ChutingStar Closed)
  • Tuesday, December 24, Christmas Eve - No Shipping Service (ChutingStar Closed)
  • Wednesday, December 25, Christmas Day - No Shipping Service (ChutingStar Closed)
  • Thursday, December 26, Day After Christmas Day - (ChutingStar Closed)
  • Friday, December 27, ChutingStar Winter Break - (ChutingStar Closed)
  • Wednesday, Jan. 1, 2025, New Year's Day - No Shipping Service (ChutingStar Closed)


If you have any questions regarding shipping, please Contact Us.