Returns & Exchanges
Forms for Returns or ExchangesReturns & Exchanges Form (fill & print)
Return Label (fill & print)
ChutingStar LovePlease keep, eat or use all the ChutingStar Love sent with your shipment. The free candy, sticker, pullup cord or anything else we put in the box with your order is yours to keep whether you keep, exchange or return the items you purchased. Enjoy for yourself or spread the love to a friend!
- All merchandise returned requires the original invoice and a completed Returns and Exchange Form.
- Print a Return Label and add your order number in the top left-hand corner.
- Full refunds are granted when stock merchandise is returned within 60 days in original condition along with all product packaging and parts.
- Partial Refunds will be available for stock items returned with missing packaging, parts, damage or wear and tear.
- Partial Refunds may be available on custom gear (custom parachutes, containers and helmets) if it is determined we can resell the item.
- Cancellations for stock parachutes and containers that have shipped to us from the manufacturer will incur a restocking fee (varies per manufacturer).
- Returns received within 60 days will be refunded back to the original payment method. After 60 days, refunds will be placed on your Customer Account.
- Merchandise returned for an exchange will require the original invoice or order number and a completed Returns and Exchange Form.
- Carefully package product into original box or an undamaged box with a return label.
- Merchandise returned for exchange must be received in original condition with all product packaging and parts.
- Your Credit Card will be charged for the return shipping and the difference in price of the exchange, as appropriate.
1349 Old 41 HWY NW
Marietta, GA 30060